Improving customer experiences for a global retailer
We worked with a popular global retailer to identify root causes and develop a corrective system that helps predict and prevent delivery failures and delays.
Our team began by researching past issues and studying the client’s internal processes to gain a deeper understanding of their business problem. An enterprise-level AI product was crafted by our data scientists and powered by a combination of machine learning and optimization algorithms. The resultant business application armed customer service agents with upgraded delivery date predictions, planners with early alerts for at-risk orders and guidance in the form of recommended corrective action, and operations managers with insights for process improvements.
Since partnering with Opex Analytics, our client:
- Reduced late delivery instances by 50%
- Saw a 5% increase in sales in their largest target market
Talk to us to learn more about how we enabled our client with the ability to delight their customers on a daily basis.